Terms of Use

1. Operator and scope

Buddy is provided by Veezio Solutions s.r.o., Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic; company number 23746068; VAT ID CZ23746068; registered with the Regional Court in Brno under file C 147101/KSBR. Contact info@usebuddy.ai for support, complaints, billing or legal correspondence.

These Terms govern your use of Buddy and any credit purchases. Please read them together with our Privacy Policy. You must be at least 18 and have authority to act for any organisation whose account or project you connect. Mandatory consumer protections continue to apply.

2. What Buddy does

Buddy connects coding agents with you through AI-assisted telephone conversations. It can deliver a question, collect your answer, maintain project context and send information back to a connected agent. Some configurations also support requests and results during a call.

Features depend on provider availability, supported destinations, your verified number, account settings, connected-agent permissions and available credit. Preview, beta or announced features may not yet be available. A pricing preview is not a completed purchase; an order is confirmed when payment is accepted and the corresponding credit is issued.

Buddy is not an emergency service and must not be used for emergency response, safety-critical monitoring or situations requiring guaranteed delivery.

3. Your account and connections

Provide accurate account and phone details and use only numbers you are authorised to control. Protect passwords, your call PIN and agent access keys. Tell us promptly if you suspect misuse.

You are responsible for choosing which projects and agents to connect and the permissions you give them. You must have the rights and permissions necessary to submit the associated data and request the work. Revoke keys you no longer use.

Keep a human review step for destructive, financial, production or otherwise consequential actions. You are responsible for configuring your coding agent’s approval and execution permissions; a phone conversation does not make every agent action safe.

4. Telephone calls and AI processing

By enabling telephone features or requesting verification, you ask us to send the corresponding service calls and verification messages to your number. Calling rules govern automated requests; a callback you explicitly request can be treated as permission to call at that time. This is not consent to unrelated marketing.

Where callback is available, Buddy can decline your incoming ring and call your verified number back. Delivery and timing are not guaranteed. Your carrier may impose charges, including international or roaming charges, independently of Buddy’s credits.

Calls involve AI processing of speech and can produce transcripts, summaries and stored decisions as described in the Privacy Policy. Do not put another person on a call or submit their information without any required notice and permission.

AI can misunderstand, omit details or generate incorrect answers. Review important decisions and verify that the intended agent received them. We do not guarantee that a disconnected or inactive coding agent will immediately resume work.

5. Credit packs and rates

Credit packs are one-time purchases, not recurring subscriptions. Credits are units of Buddy call usage, not a fixed USD balance. The price per credit depends on the purchased pack; any advertised bonus is included in its displayed credit total. The pack options, total amount and applicable taxes are shown before payment. Payments are processed through Stripe when purchasing is enabled.

You buy credit rather than a fixed bundle of telephone minutes. The rate depends on your verified destination number and supported number type. Selecting another country in an estimate does not change your actual rate. Estimated minutes are illustrative; the rate shown for your number before payment controls the quote.

Each connected conversation has a one-minute minimum; after that, usage is rounded up to the next whole credit. Calls that never pass PIN verification do not use Buddy credits. Your balance and call activity are available in the dashboard.

Credits retain their service value if your number changes, but the number’s rate may change. We show rate changes before further use at the new rate. A call already admitted uses the rate saved when it was started.

Paid credits do not currently expire merely through the passage of time. They are for Buddy services only, cannot be transferred between users, and are not a bank deposit or general-purpose payment instrument. Cash refunds are governed by the next section and applicable law. Your coding-agent subscription or API fees are separate.

6. Refunds, cancellation and consumer rights

Contact info@usebuddy.ai with your account email and payment reference for incorrect charges, missing credits, service problems or a refund request. Do not email card numbers. A successful refund removes the corresponding proportion of the original pack’s total credits, including bonus credits, to avoid paying out and spending the same balance.

If you are an EEA consumer buying at a distance, you generally have 14 days from conclusion of the purchase contract to withdraw without giving a reason. Send an unequivocal notice by email or post to the operator above. You may use: “I withdraw from my Buddy credit purchase dated [date], reference [reference]. My name and account email are [details].” A signature is needed only if sent on paper.

Where you expressly request service to start during the withdrawal period and the law allows it, a proportionate charge may be due for service actually provided before withdrawal. These Terms alone do not waive your withdrawal right or constitute a separate request for early performance. We do not treat all credit purchases as automatically non-refundable digital content.

Where withdrawal requires reimbursement, we refund through the original payment method without undue delay and within the applicable legal period, normally 14 days after receiving notice, without an added refund fee.

Outside statutory withdrawal rights, used credit is generally not refundable simply because you changed your mind. Your rights concerning defective service, incorrect billing and other mandatory remedies are unaffected. We assess unused-credit refund requests individually and explain the result.

7. Acceptable use

Do not use Buddy for unlawful activity, unsolicited mass calls, harassment, impersonation, fraud, discriminatory abuse or infringement of others’ rights. Do not bypass verification, calling limits, billing or project-access controls.

Do not upload secrets or information you are not entitled to share. Do not use prompts or connected tools to obtain another user’s data or access systems without permission. You must comply with applicable calling and privacy requirements and the terms of the services you connect.

8. Content and intellectual property

You retain your rights in the content you supply. You grant us the limited permission needed to transmit, process and store it to provide Buddy, resolve support issues and comply with law, as described in the Privacy Policy.

We and our licensors retain rights in Buddy’s software, branding and service design. You receive permission to use the service under these Terms; you do not acquire ownership of it. AI output may not be unique or free of third-party rights.

9. Availability, suspension and closure

We may maintain, change or temporarily interrupt the service. Telecom networks, model providers and connected agents can fail or change independently. We will handle paid-service failures in accordance with applicable law.

We may proportionately restrict access when necessary to address abuse, compromised credentials, unpaid or reversed payments, legal requirements or material breaches. Where lawful and practicable, we explain the reason and provide a way to contact us about it.

You can stop using Buddy, pause calls and revoke connected-agent access. Request account closure at info@usebuddy.ai. Closure does not automatically forfeit statutory refund rights or erase records we must retain. If we discontinue the paid service, we will notify affected users and arrange an appropriate remedy for unused paid credit.

10. Responsibility and liability

You are responsible for the instructions you give and for reviewing consequential actions performed by your coding agent. We are responsible for providing Buddy with the care required by applicable law.

For business users, to the extent legally permitted, we exclude indirect or consequential loss and limit aggregate contractual liability to the fees paid for Buddy in the preceding 12 months. This does not limit liability that cannot lawfully be excluded, including intentional wrongdoing or gross negligence, or mandatory data-protection liability.

For consumers, statutory rights and remedies apply. Nothing here excludes rights or liability that applicable law makes mandatory.

11. Changes, complaints and governing law

The revision date appears above. We will give appropriate advance notice of material changes affecting paid use. Changes do not retroactively alter completed purchases or a call’s saved rate. If a material change prevents use of existing paid credit on the agreed basis, contact us for an appropriate remedy.

Send complaints to info@usebuddy.ai. For eligible consumer disputes, you may contact the Czech Trade Inspection Authority’s alternative dispute resolution service at adr.coi.cz. The European Commission lists additional bodies at consumer-redress.ec.europa.eu/dispute-resolution-bodies.

These Terms are governed by Czech law, without depriving consumers of mandatory protections in their country of habitual residence. Jurisdiction follows applicable law, including consumers’ rights to bring claims in their home courts where available.